Privacy Policy

1. Introduction

Welcome to L8TE ("we," "our," or "us"). L8TE is a consumer-first nightlife access platform that helps you skip the line at nightclubs and venues, purchase passes (Cover, Bypass, or VIP), and connect with friends. We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the "Service"). Please read this Privacy Policy carefully. By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide to Us

• Account Information: When you create an account, we collect your email address, name, username, and password. You may also provide an optional profile picture.
• Profile Information: You may choose to provide additional information such as your gender (for Girls Night features), birthday (optional, for promoter CRM features), language preference, and emergency contacts.
• Payment Information: When you make a purchase, we collect payment information through our payment processor, Stripe. We do not store your full credit card details on our servers. Stripe handles all payment processing in accordance with their privacy policy.
• Bank Account Information: If you are a promoter or venue and request payouts, you may provide bank account information for receiving payments. This information is processed securely through Stripe and Wise for global transfers.
• Venue Information: If you register as a venue, we collect information such as venue name, address, city, country, postal code, description, hours of operation, capacity, and pricing information.
• Promoter Information: If you apply as a promoter, we collect information such as bio, social media links, and profile picture.
• Messages and Communications: We collect messages you send through our in-app messaging system, including messages in Girls Night group chats.
• Content You Post: We collect content you create, such as events, Girls Night groups, check-ins, and other user-generated content.

2.2 Information Automatically Collected

• Device Information: We collect information about your device, including device type (mobile, desktop, tablet), operating system, and platform (mobile app vs. web app).
• Location Information: With your permission, we may collect your precise location using GPS when you use our mobile app. If you do not grant location permission, we may use IP-based geolocation as a fallback. Location data is used to show nearby venues, provide location-based analytics, and improve your experience. You can revoke location permissions at any time through your device settings.
• Usage Information: We collect information about how you interact with our Service, including pages viewed, features used, purchases made, check-ins, and other actions you take.
• Analytics Data: We collect analytics data including venue views, purchase conversions, device type, platform, city, and country. This helps us understand how our Service is used and improve our offerings.
• Push Notification Tokens: If you enable push notifications on our mobile app, we collect your push notification token to send you notifications.
• Log Data: We automatically collect log data when you use our Service, including IP address, browser type, access times, and pages visited.

2.3 Information from Third Parties

• Payment Processors: We receive information from Stripe about payment transactions, including payment status and transaction details.
• Payout Services: We use Wise for global bank transfers and receive information about payout status and bank account verification.
• Authentication Services: If you choose to sign in using third-party authentication services, we may receive information from those services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Maintain Our Service: We use your information to create and manage your account, process transactions, facilitate purchases, and provide customer support.
• To Process Payments: We use payment information to process purchases, handle refunds, and manage payouts to promoters and venues.
• To Enable Social Features: We use your information to enable features such as friend connections, messaging, Girls Night groups, location sharing, and safety check-ins.
• To Personalize Your Experience: We use your information to show you relevant venues, events, and content based on your location, preferences, and past activity.
• To Send Notifications: We use your information to send you push notifications, in-app messages, and email notifications about purchases, events, messages, and other important updates.
• To Improve Our Service: We use analytics data to understand how our Service is used, identify trends, and improve functionality and user experience.
• To Ensure Safety and Security: We use your information to detect and prevent fraud, abuse, and other harmful activities, and to enforce our terms of service.
• To Communicate with You: We use your contact information to respond to your inquiries, provide customer support, and send you important updates about our Service.
• To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal processes.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• With Other Users: Your profile information (name, username, profile picture) is visible to other users. If you participate in Girls Night groups, your information may be shared with other group members. Your check-ins and purchases may be visible to your friends, depending on your privacy settings.
• With Venues and Promoters: When you purchase a pass, we share necessary information (such as your name and purchase details) with the venue and any associated promoter to facilitate entry and process transactions.
• With Service Providers: We share information with third-party service providers who perform services on our behalf, including:
  • Stripe: Payment processing and payment information storage
  • Wise: Global bank transfers for payouts
  • Hosting and Infrastructure Providers: Cloud hosting and data storage
  • Analytics Providers: Service usage analytics and performance monitoring
• For Legal Reasons: We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of L8TE, our users, or others.
• In Case of Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information with your explicit consent or at your direction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS
• Secure password hashing and storage
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure payment processing through Stripe (PCI DSS compliant)

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can access and review your personal information through your account settings.
• Correction: You can update or correct your personal information at any time through your account settings.
• Deletion: You can request deletion of your account and personal information by contacting us. Note that we may retain certain information as required by law or for legitimate business purposes.
• Location Permissions: You can control location permissions through your device settings. You can revoke location access at any time, though some features may be limited.
• Push Notifications: You can enable or disable push notifications through your device settings or app settings.
• Privacy Settings: You can control who can see your information through privacy settings in your profile.
• Opt-Out of Analytics: While we do not currently offer an opt-out mechanism for analytics, you can contact us if you have concerns.

If you are located in the European Economic Area (EEA), United Kingdom, or certain other jurisdictions, you may have additional rights under applicable data protection laws, including the right to data portability, the right to object to processing, and the right to lodge a complaint with a supervisory authority.

7. Children's Privacy

Our Service is not intended for individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries. We take appropriate measures to ensure that your information receives an adequate level of protection in accordance with this Privacy Policy.

9. Data Retention

We retain your personal information for as long as necessary to provide our Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Additional Information for Mobile App Users

iOS Privacy Descriptions

• Location Permission: L8TE uses your location to show nearby venues and events, and to provide location-based analytics. Your location is only used when you grant permission and helps improve your experience. You can revoke this permission at any time through your device settings.
• User Tracking: L8TE uses analytics to improve the app experience and track venue performance. This helps us provide better service and insights.

Push Notifications

If you enable push notifications, we will send you notifications about purchases, messages, events, and other important updates. You can manage notification preferences through your device settings or app settings.